Modern guests are, in addition to the location and the comfort they will receive at the hotel, also increasingly interested in its safety. The hotel room is their only haven in distant places, far from home, so they want to feel comfortable and safe at the same time. A discreet sense of security is crucial for the guest. Hoteliers are aware of this, which is why they wish the guests would keep coming back. Comfort and safety are factors that significantly contribute to the business performance. A functional selection and integration of individual components of information is crucial for smooth running of key hotel services and activities, which is ultimately reflected in the quality of the their services and the guests’ impression. With new technologies, established know-how and experience are being reinvented and used in entirely different ways. Access control ensures a high level of security and privacy, as well as being an effective source of information for customer relationship management. Electronic locks operate on the basis of a no-contact card reader, so that the guest only has to move the card a few inches closer to the reader, and the reader in the lock recognizes or rejects it. If the user has sufficient rights, the lock is unlocked, followed by a sound and light signal. The system of no-contact cards and electronic locks allows our guests to also have access to all other hotel services they can enjoy, according to their package (VIP rooms, garage, sauna, pool, wellness…). The time of entry and the number of entries (1x, 2x a day) into certain premises may also be limited. The no-contact technology is friendly to guests and staff and easy to use, because it is enough to simply flash the card to the reader without inserting it anywhere. Thus, the card can be stored in a wallet, a purse or in a suit. The system has no mechanical parts, therefore it is also impossible to forge the key, and the maintenance of tens or hundreds of locks is simple. The system can limit the time when the card works, and after a certain time the card becomes invalid and the electronic lock no longer recognizes it. This is why the possibility of abuse is minimal, even if the guest does not return the card after his departure.

An integrated approach to protection

With technological developments, wireless technologies, new materials, and miniature components among others, the sky has become the limit also in the field of technical protection. The approach to protection should be integrated and should be carried out in several successive stages. It starts with professional integrated planning, followed by a professional execution and a connection of security and surveillance systems with other hotel systems and business processes. However, when the system is operational, it needs to be operated, maintained, upgraded and managerial control should be provided.

Not just opening doors

The functionality of no-contact cards is not limited to just opening hotel rooms, they can also be used to identify whether someone is inside. The hotel can save a lot with the help of a special slot for the card and a central switch. Upon entering the room, the guest inserts the card into the slot, and thus activates lighting and other electrical loads. It makes no sense for all of those to be lit while the guest is at a conference or explores the city. The system of detecting the presence of a guest in a hotel room can help you save up to 30% of electricity, which on a yearly scale makes a difference for the whole hotel. A variety of applications can connect with the perception system via the slot. The entrance to the hotel’s convention centre can also be recorded, so that the organizer knows exactly how many participants there are in the hall, and the cards can also be used to identify the participants, as the name and the photograph of the person can be printed on them. The same card can also enable cashless payment of hotel bills. Lastly, the system makes the work easier for chambermaids, since the hotel reception has the information on the use of the rooms at all times. The usability of the hotel card system is also reflected in the time attendance, which enables more effective management of human resources in relation to hotel occupancy. It is very important that the electronic systems, including protection, are designed globally, according to the market orientation of the hotel and the safety factors of the narrower and wider geographical area. An investment in the security has to be implemented as an investment that will repay itself in the long term and will contribute to the economic success of the hotel. Modern hotel security includes complex technical solutions with many detection and control points, so it is important to ensure that the system does not become opaque and uncontrollable. It also make sense to interconnect security systems in a comprehensive system and integrate them with other hotel systems. Such hotel security is manageable, effective and easy to maintain. Basic systems installed in basically every hotel type are an automatic fire alarm, a hotel card access control system, a system for reporting unauthorized entries, a video-surveillance system, emergency call (SOS). Technical protection is complemented with various types of mechanical protection.

Special features of technical protection

  • In today’s uncertain security situation, security has become one of the key factors that make hotels more attractive for the market
  • When choosing a hotel, a sense of security is one of the key factors, since you spend there more than just a few hours
  • The guests temporarily rent a room that becomes their personal space far away from home
  • On average, the guests stay in hotels much longer than in a commercial building or a bank
  • Hotels operate all year round, 24 hours a day
  • Hotels accommodate the guests’ dynamics and not the other way around (daily and nightly operating mode, increased risk at night)